Terms of service

TERMS OF SERVICE

The Recovery Outlet

AGREEMENT TO THESE TERMS

This website is operated by The Recovery Outlet (“The Recovery Outlet,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and any related pages, features, content, tools, and services (collectively, the “Services”).

By visiting, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

IMPORTANT: These Terms include a dispute resolution and arbitration provision and a class action waiver that affect your rights. Please read carefully.

1. ELIGIBILITY, ACCESS, AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state of residence and that you have the legal capacity to enter into this agreement.

You may be required to provide information such as your name, email, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.

2. OUR PRODUCTS AND INFORMATIONAL DISCLAIMERS

We strive to display product information accurately. However, product images, colors, materials, and appearance may vary by device and settings. We do not guarantee that the appearance of products on your screen reflects the exact product delivered.

Product descriptions, availability, lead times, and pricing are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities sold to any person or jurisdiction.

No Medical Advice: Content provided on the Services is for general informational purposes only and is not medical advice. Always consult a qualified professional for medical questions.

3. ORDERS, ACCEPTANCE, AND PAYMENT

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order in our sole discretion, including for suspected fraud, inventory limitations, manufacturer restrictions, pricing errors, or shipping limitations.

Your order is not accepted until payment is processed and we confirm acceptance (including via email confirmation or shipment confirmation). Please review your order carefully before submitting.

You agree to provide current, complete, and accurate payment and account information for all purchases and to promptly update your information as needed.

4. SHIPPING, DELIVERY, AND RISK OF LOSS

United States Only: We ship within the United States only, unless expressly stated otherwise on a specific product page.

Delivery dates and lead times are estimates and not guarantees. We are not responsible for delays caused by carriers, manufacturers, supply chain constraints, weather, or events outside our control.

To the fullest extent permitted by law, once a shipment is transferred to the carrier, title and risk of loss pass to you.

5. RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS

All returns, refunds, exchanges, cancellations, and related fees are governed solely by our Refund & Return Policy, which is incorporated into these Terms by reference.

Refund & Return Policy: [INSERT LINK]

If there is any conflict between these Terms and the Refund & Return Policy regarding returns/refunds, the Refund & Return Policy controls.

6. MANUFACTURER TERMS AND PRODUCT-SPECIFIC POLICIES

Many products sold by The Recovery Outlet are shipped directly from the manufacturer or are governed by manufacturer-specific rules (including return eligibility, warranty terms, inspection requirements, restocking fees, freight procedures, and “final sale” designations).

By accepting these Terms and/or purchasing from the Services, you acknowledge and agree that you are also accepting and bound by the applicable manufacturer’s terms, conditions, and policies for the products you purchase, in addition to our Refund & Return Policy and any terms disclosed on the product page or in order communications.

Manufacturer policies may vary by brand and product and may limit or exclude returns, refunds, or cancellations.

7. DAMAGE CLAIMS AND DELIVERY INSPECTION REQUIREMENTS

You agree to inspect your shipment immediately upon delivery.

If your order arrives damaged, defective, incorrect, or missing components, you must follow the claim process and timelines stated in our Refund & Return Policy (including any proof requirements). Failure to comply with required timelines and documentation may limit or eliminate available remedies.

8. PRICING, PROMOTIONS, AND PRICE CHANGES

Prices are subject to change without notice. Promotions may be modified or discontinued at any time and may be subject to additional terms.

Posted prices do not include taxes, shipping, handling, or other applicable fees unless stated otherwise. Taxes are collected where required.

9. PROHIBITED USES

You may use the Services only for lawful purposes. You agree not to:

  • violate any applicable laws or regulations;

  • misuse the Services or attempt unauthorized access;

  • transmit malware, viruses, or harmful code;

  • scrape, crawl, or harvest data from the Services without written permission;

  • interfere with site security or functionality;

  • submit false or misleading information;

  • use the Services to compete with us or for unauthorized commercial purposes.

We may suspend or terminate access if we believe you have violated these Terms.

10. INTELLECTUAL PROPERTY

All content on the Services—including text, images, graphics, logos, videos, product descriptions, and design—is owned by The Recovery Outlet or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without our prior written consent.

11. USER SUBMISSIONS, FEEDBACK, AND REVIEWS

If you submit ideas, suggestions, reviews, or other content (“Submissions”), you grant us a perpetual, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, and display those Submissions for business purposes.

You agree your Submissions will not be unlawful, defamatory, infringing, or misleading.

We may remove or edit Submissions at our discretion.

12. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, practices, or transactions. Your use of third-party sites is at your own risk.

13. DISCLAIMERS

To the fullest extent permitted by law, the Services and products are provided “as is” and “as available” without warranties of any kind, except as expressly stated in writing by The Recovery Outlet or the applicable manufacturer.

We do not guarantee uninterrupted or error-free operation of the Services.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Recovery Outlet and its owners, officers, employees, contractors, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, arising from or related to your use of the Services or any product.

If liability cannot be excluded, our liability will be limited to the maximum extent permitted by law and, where applicable, limited to the amount paid for the product giving rise to the claim.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Recovery Outlet and its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • your breach of these Terms;

  • your misuse of the Services;

  • your violation of any law; or

  • your infringement of any third-party rights.

16. TERM AND TERMINATION

These Terms remain in effect while you use the Services. We may suspend or terminate your access at any time without notice if we believe you have violated these Terms.

Termination does not affect any obligations incurred prior to termination, including payment obligations and sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution).

17. CHANGES TO THESE TERMS

We may update these Terms at any time by posting an updated version on the Services. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

18. GOVERNING LAW

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

19. DISPUTE RESOLUTION AND ARBITRATION

19.1 Informal Resolution

Before filing a claim, you agree to contact us at sales@therecoveryoutlet.com and provide a brief written description of your issue and the resolution you are seeking. The parties agree to attempt to resolve disputes informally for at least 30 days.

19.2 Binding Arbitration

If we cannot resolve the dispute informally, any dispute or claim arising out of or relating to these Terms, the Services, or any purchase (“Dispute”) will be resolved by binding arbitration, except as stated below.

You understand that without this provision, you would have the right to sue in court and have a jury trial.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules, and may be conducted by phone, online, or based on written submissions.

19.3 Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may seek injunctive relief in court for intellectual property misuse or unauthorized access to the Services.

19.4 No Class Actions

You and The Recovery Outlet agree that Disputes will be conducted only on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

19.5 Time Limit

Any claim must be brought within one (1) year of when the claim arose, unless applicable law requires a longer period.

20. SEVERABILITY

If any provision of these Terms is held unlawful or unenforceable, the remaining provisions will remain in full force and effect.

21. ENTIRE AGREEMENT

These Terms, together with the policies referenced herein (including our Refund & Return Policy and Privacy Policy), constitute the entire agreement between you and The Recovery Outlet regarding your use of the Services and supersede prior communications or agreements.

22. CONTACT INFORMATION

Questions about these Terms should be sent to:

The Recovery Outlet
📧 sales@therecoveryoutlet.com

MOBILE/SMS TERMS

If you opt in to receive SMS/text messages from The Recovery Outlet, the following terms apply:

  1. Consent: By providing your number and opting in, you consent to receive recurring messages (order updates, account alerts, and/or promotional messages). Consent is not a condition of purchase.

  2. Costs: Message and data rates may apply.

  3. Opt Out: Reply STOP to cancel. You will receive a one-time confirmation message.

  4. Help: Reply HELP for assistance or email sales@therecoveryoutlet.com.

  5. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

  6. Privacy: Your participation is subject to our Privacy Policy.
    Privacy Policy: [INSERT LINK]