Refund policy
Refund & Return Policy
The Recovery Outlet
At The Recovery Outlet, we are committed to delivering premium recovery and wellness equipment with clear, transparent policies. Because we work with multiple manufacturers and sell high-value equipment, return eligibility, restocking fees, and conditions may vary by product and brand.
By placing an order on our website, you acknowledge and agree to the terms below.
Shipping Availability
The Recovery Outlet ships within the United States only.
We do not ship internationally.
Orders shipped outside the continental United States, where applicable, may be non-returnable and non-refundabledepending on manufacturer restrictions.
30-Day Return Policy (Exclusions Apply)
Most products may be returned within 30 days of delivery, unless otherwise stated on the product page or restricted by the manufacturer.
The 30-day return window begins on the date the product is delivered.
Not all products are eligible for return.
Because many items are shipped directly from manufacturers, manufacturer-specific return policies, restocking fees, and exclusions apply. If a manufacturer does not permit a return, we are unable to offer a refund for that product.
For questions prior to purchase, contact:
📧 Sales@therecoveryoutlet.com
Damage, Defect & Delivery Issues
24-Hour Proof Requirement
All products must be inspected immediately upon delivery.
If your item arrives damaged, defective, incorrect, or missing components, you must notify us within 24 hours of delivery by emailing Sales@therecoveryoutlet.com and providing:
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Photos of the product
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Photos of the packaging and boxes
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A written description of the issue
Failure to report issues within 24 hours may void eligibility for carrier claims, manufacturer remedies, or replacements.
Return Conditions (If Eligible)
For products approved for return:
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Items must be unused, uninstalled, and in original packaging
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No signs of setup, use, or installation
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All accessories, manuals, and components must be included
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Proof of purchase is required
All returns require prior authorization (RMA).
Unauthorized returns will not be accepted.
Restocking Fees & Return Shipping
Unless otherwise stated by the manufacturer:
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Customers are responsible for all return shipping costs
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Approved returns may be subject to restocking fees, typically 20%–25%
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Original outbound shipping fees are non-refundable
Restocking fees cover shipping, inspection, testing, repackaging, and administrative costs.
Manufacturer-Specific Return Terms & Exclusions
The following brand-specific rules apply and override the general return policy where applicable:
Osaki USA (Massage Chairs)
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Returns or exchanges allowed within 30 days of delivery
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20% restocking fee applies to all non-Titan brand items
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Shipping damage may be resolved via replacement parts or unit exchange on a case-by-case basis
Luraco Massage Chairs
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30-day return window from delivery
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Returns must be coordinated through The Recovery Outlet
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Return authorization required
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Customer pays all return shipping
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Original packaging required
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No returns outside the continental U.S.
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Personalized chairs are final sale
Tyent USA
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75-day trial on eligible residential water ionizer units
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Applies to first-time retail customers in North America
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Excludes wholesale purchases, trade-ins, and promotions
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Restocking and shipping fees apply per Tyent policy
Plunge (Cold Plunges & Saunas)
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30-day return window
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No returns on saunas once uncrated
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25% restocking fee applies to all returns after shipment
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Cancellations before shipment subject to 5% processing fee
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Once shipped, orders cannot be canceled
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Freight items picked up by trained professionals
Revive Plunge
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30-day return window from delivery
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20% restocking fee applies
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Items must be unused and in original packaging
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Customers responsible for all shipping unless defective
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Cancellations:
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Before processing: full refund
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After processing: 10% cancellation fee
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After shipping: subject to return policy
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Finnmark
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FINAL SALE
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No returns, refunds, or exchanges
Custom Products
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FINAL SALE
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Includes made-to-order, custom-built, or personalized products
Hyperbaric Chambers & Cryotherapy Equipment
Technician Inspection Policy
Due to the complexity and safety requirements of hyperbaric chambers and cryotherapy chambers, The Recovery Outlet reserves the right to deploy or coordinate a certified technician to inspect and verify reported defects or performance issues.
Please note:
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Technician inspection may be required before approving any return, exchange, or refund
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Many issues are resolved through service, calibration, or warranty support
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A reported issue does not automatically qualify a product for return
Technician findings are used to determine whether the issue qualifies for warranty service or return eligibility.
Order Cancellations
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Orders canceled before processing may be eligible for a refund (fees may apply)
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Once an order enters processing or ships, it cannot be canceled
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Final sale and custom products may be non-cancelable immediately
Refund Processing
If a return is approved:
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Refunds are issued to the original payment method
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Processed after inspection
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Typically completed within 10–14 business days
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Banks may require additional time to post funds
Shipping, restocking, inspection, and processing fees are non-refundable.
Chargebacks & Payment Disputes
By placing an order with The Recovery Outlet, you agree to contact Sales@therecoveryoutlet.com to resolve any issue before filing a chargeback.
Chargebacks do not override published policies or manufacturer rules.
We maintain and may submit:
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Proof of purchase and delivery
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Product page disclosures
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Manufacturer policies
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Technician inspection reports
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Customer communication records
Chargebacks filed due to buyer’s remorse, failure to review return terms, or disagreement with disclosed policies may be formally disputed.
Fraudulent chargebacks may result in denial of future service and reporting to payment processors.